OSL Online Timber Order Terms
By placing an online order with Ozark Saw & Lumber, you agree to the following terms:
Return Policy
Inventory items have a 15-day return policy. If the item is inspected and found to be in the same condition as when purchased (may not be wet, twisted, discolored, warped, or altered in any way) we will issue a return either by credit card (if purchased with a credit card) or check (if purchased by cash or check). A restocking fee of 20% may be applied to large item returns including slabs, beams, or board footage over 50 bdft. After 15 days and up to 45 days you may return unused as good as new items for store credit. We do not accept returns after 45 days.
Custom items including anything that has been milled, cut, sanded, or changed in any way are not returnable.
Please note there is no mail service at the sawmill location. Please send all mail to 1613 N State Highway CC, Nixa MO 65714.
1. Natural wood material
Wood is a natural material. Color variation, knots, checking, minor cracking, grain variation, pitch, wane, saw marks, and if not properly taken care of, moisture can cause movement, twisting, cupping, bowing, discoloring, graying, etc.
2. Sizes and dimensions
Our rough sawn timbers are cut full-dimension unless otherwise stated. Final dimensions may vary slightly because of milling, drying, handling, and whether the material is ordered rough sawn, surfaced, or custom processed. If your project requires exact finished dimensions, you must confirm those requirements with OSL before ordering.
3. Lead times and availability
Most standard timber orders are typically ready for pickup within 5 business days at our Highlandville sawmill. Custom sizes, large quantities, delivery orders, special processing, or material availability may require additional time. OSL will contact you if your order needs additional time or clarification.
4. Pickup and loading
Online timber orders are prepared for pickup at the Highlandville sawmill unless delivery is separately arranged. Customers are responsible for bringing a vehicle or trailer capable of safely hauling the material ordered. OSL may assist with loading, but the customer is responsible for load securement, straps, flags, trailer rating, vehicle capacity, and safe/legal transport.
5. Responsibility after pickup, loading, delivery, or carrier acceptance
Customer responsibility begins once the product is picked up, loaded onto the customer’s vehicle/trailer, delivered to the agreed drop location, or accepted by the customer’s carrier. After that point, OSL is not responsible for damage, loss, theft, weather exposure, improper storage, improper handling, transport damage, jobsite damage, or changes caused by natural wood movement.
6. Inspection before leaving
Customers should inspect their order before leaving the sawmill or accepting delivery. If something appears incorrect, notify OSL before leaving with the material or before using/installing it. Using, cutting, altering, staining, sealing, installing, or otherwise modifying the material means the customer has accepted the material.
7. Wrong item or OSL error
If OSL provides the wrong item, wrong size, or materially incorrect order due to an OSL error, contact OSL as soon as possible with photos and order details. OSL may, at its discretion, correct, replace, refund, or otherwise resolve the issue. Do not cut, install, or alter material that you believe is incorrect.
8. Storage after pickup
Wood should be stored properly after pickup or delivery. Keep material off the ground, supported, stickered if needed, protected from direct weather, and allowed proper airflow. OSL is not responsible for movement, staining, checking, warping, twisting, or other changes caused by improper storage or exposure after pickup or delivery.
9. Delivery orders
If delivery is arranged, the customer is responsible for providing safe access for the delivery vehicle and a suitable drop location. Unless specifically included in writing, delivery does not include jobsite installation, moving material into place, unloading by hand, or equipment rental. Responsibility transfers to the customer once material is delivered to the agreed location.
10. Agreement
By placing this order, you confirm that you have reviewed the product, size, quantity, pickup/delivery expectations, and these terms before submitting payment.